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Method 2 (For Laptops/Computers): Check the Audio Settings.įor Windows, go into Sound Settings and Sound Control Panel. If no, please contact us for support, you may have a faulty unit. If yes, it's probably something to do with the settings on your original device, please try again. try to connect the Headphone/Speaker to it and see if it works on the other device. If you have another phone, another laptop etc. If you've checked everything above but still no sound, please try the methods below. Please make sure that it has sufficient battery level. This might seem like a simple solution but when the device is low on battery, a wide variety of issues may occur. Please choose the headphone/speaker again (if applicable) or reboot the headphone/speaker and pair them up again.Ĭheck Point 3: Have you Charged the Headphone/Speaker? this is a common Bluetooth issue and happens to every Bluetooth Headphone/Speaker. Sometimes when you're listening to music and a call comes in, the Headphones/Speaker can have issues switching back-n-forth. If not, please try to pair it to your device again.Ĭheck Point 2: Have you been Switching between APPs? Check Point 1: Have you Connected/Paired it Properly?Ĭheck on your device Bluetooth device list, it should say "Connected" on the menu.
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